How Gelq.it works

SHOPPING ON GELQ.IT: INTERNATIONAL SHIPPING, ORDERS AND PAYMENTS

Gelq.it is an Italian online shop offering professional ingredients, equipment and packaging for gelato shops, pastry shops, cafés, food service businesses and home users.

You can purchase professional products for your business or to make gelato, desserts and drinks at home. Compare products, pack sizes and prices, and order online 24 hours a day. To help you choose, check the information on the product pages or contact our customer service team.


Does Gelq.it ship to my country?

Gelq.it ships internationally from its warehouse in Pero, near Milan, Italy. You can order directly online for the destinations listed on our shipping page, where you will find the countries we serve and the applicable shipping rates.

If your destination is not listed, you can request a shipping quote by providing the products, quantities and full delivery address, including your country and postcode.

For deliveries outside the EU, import charges may apply and are payable by the customer. Please check the relevant information on our shipping page before ordering.


Can individuals also shop on Gelq.it?

Yes, Gelq.it is also open to individuals. You can purchase professional ingredients, equipment and accessories for home use, even if you do not own a business or have a VAT number.

Before purchasing, check the pack size, instructions for use and storage guidelines. If you have any questions about choosing or using a product at home, contact our customer service team.


How do I place an order?

  1. Check our shipping page to see whether direct online ordering is available for your destination.
  2. Choose your products and pack sizes from the catalogue, then add the quantities you need to your basket.
  3. Enter the required order details and your full delivery address.
  4. Select an available shipping and payment method, then review your order summary before confirming.


Which payment methods are available?

Gelq.it supports credit cards, Apple Pay, Google Pay, Bancomat Pay and bank transfers. Check the options available at checkout and see our Payment methods page for details.

Cash on delivery is available only for deliveries within Italy and is subject to specific limits and fees.


When will my order be dispatched?

We prepare orders at our warehouse in Pero, near Milan, Italy.

For orders paid in advance, we generally hand the goods over to the courier within 5 working days of receiving payment.

This is the preparation and dispatch timeframe, not the delivery time. Transit takes additional time, which varies depending on your country, destination and the shipping service used.


How can I track my shipment?

Log in to your customer account to view your orders and the courier’s tracking link. For international shipments arranged through a quote, tracking availability depends on the service used.


How much does shipping within Italy cost?

The following rates apply only to deliveries within Italy:

  • Orders over €99 excluding VAT: free shipping.
  • Orders up to €99 excluding VAT: a shipping fee of €6.50 + VAT.

The free shipping threshold is calculated on the value of the products excluding VAT, including purchases made by individuals. This free shipping offer does not apply to international deliveries. For shipping rates to other countries, see our shipping page.

Additional services, such as cash on delivery or delivery by appointment, incur separate charges. See our shipping terms.


Can I get help before ordering?

Our customer service team is available to help both professionals and home users with information about products, recipes, technical data sheets, orders and administrative enquiries.

For questions about international shipping, please include your destination country and postcode. When enquiring about a product, provide its name or item code, what you would like to make and the equipment you use. This information helps us guide you in your choice.


What can I do in my customer account?

In the “La mia Gelateria” customer account area, which is also available to individuals, you can view your orders, manage delivery addresses and update your details.

Explore the catalogue or contact customer service on WhatsApp for help choosing products or requesting an international shipping quote.